Privacy Policy.

KNOTWOOD INC. – PRIVACY POLICY (UNITED STATES)

1. Introduction

Knotwood Inc. and its subsidiaries and affiliates (“Knotwood,” “we,” “us,” or “our”) respect your privacy and are committed to protecting personal information in accordance with applicable United States privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and similar state laws in Colorado, Connecticut, Utah, and Virginia. This Privacy Policy explains how we collect, use, disclose, and protect personal information, and describes your rights and choices.

2. Information We Collect

We may collect the following categories of personal information: (a) Identifiers such as your name, address, telephone number, and email address. (b) Commercial information, including purchase history, trade account details, and credit references (where applicable). (c) Internet or electronic network activity information, including IP address, browser type, device identifiers, and activity on our website. (d) Geolocation data derived from your IP address. (e) Employment or professional information if you contact us in a business capacity. (f) Inferences drawn from other personal information to create a profile about your preferences or interests. (g) Any other information you voluntarily provide.

3. How We Collect Information

We collect personal information in several ways: (a) Directly from you when you contact us, complete a form, subscribe to our newsletter, or communicate with us by email, phone, or in person. (b) Automatically through cookies, analytics tools, and similar technologies such as Google Analytics 4 and Meta Pixel. These tools collect usage data to help us analyze and improve our site and marketing performance. (c) From third-party sources, including our CRM providers (HubSpot), email marketing providers (Mailchimp), and cloud hosting services (Cloudways). You can manage cookies through your browser settings or opt out of Google Analytics using the Google Analytics Opt-Out Browser Add-On.

4. How We Use Personal Information

We may use personal information to: (a) Provide products, services, and support. (b) Communicate with you and respond to inquiries or complaints. (c) Process and manage trade accounts or supplier relationships. (d) Operate and improve our website, marketing campaigns, and operations. (e) Conduct analytics, measurement, and remarketing. (f) Comply with legal obligations and protect against unlawful activity. (g) Send promotional messages or advertising where permitted by law.

5. Disclosure and Sharing of Information

We may disclose personal information to: (a) Service providers and contractors who perform functions on our behalf, including hosting providers (Cloudways), CRM and marketing tools (HubSpot and Mailchimp), analytics providers (Google), and advertising partners (Meta). (b) Professional advisers, insurers, or auditors. (c) Regulators or law-enforcement agencies when required by law. (d) Other third parties with your consent. We require all service providers to handle personal information securely and only for authorized purposes.

6. Sale or Sharing of Personal Information

We do not sell personal information for monetary compensation. However, under the CPRA, “sharing” includes disclosure for cross-context behavioral advertising. We may share limited identifiers or device data with advertising partners (such as Google Ads or Meta Ads) for remarketing and measurement. You may opt out of such sharing at any time by using the “Do Not Sell or Share My Personal Information” link in our website footer or by contacting us at privacy@knotwood.com.

7. Your Privacy Rights (under CPRA and other US state laws)

Depending on your state of residence, you may have the following rights: (a) Right to Know – request that we disclose the categories and specific pieces of personal information we have collected. (b) Right to Delete – request deletion of personal information we hold about you. (c) Right to Correct – request correction of inaccurate information. (d) Right to Opt Out – opt out of the sale or sharing of personal information. (e) Right to Limit Use of Sensitive Information – restrict how we use sensitive categories (if collected). (f) Right to Non-Discrimination – we will not discriminate against you for exercising your rights. To exercise any of these rights, email privacy@knotwood.com. We will verify your identity before responding and aim to fulfill requests within 45 days.

8. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to collect usage data, remember preferences, and improve user experience. Cookies may be set by Knotwood or by third parties (such as Google Analytics, HubSpot, and Meta). You can manage or disable cookies in your browser, though certain features may not function properly if you do so. For more details, see: – Google Privacy Policy (https://policies.google.com/privacy) – Meta Privacy Policy (https://www.facebook.com/privacy/policy) – HubSpot Privacy Policy (https://legal.hubspot.com/privacy-policy) – Mailchimp Privacy Policy (https://www.intuit.com/privacy/statement/)

9. Data Security and Retention

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, misuse, or disclosure. These include encryption, role-based access controls, and secure cloud storage. We retain personal information for as long as necessary to fulfill the purposes outlined in this Policy or as required by law, typically: – Analytics data – 13 months – Customer and supplier records – 7 years – Marketing data – until you unsubscribe or request deletion. When data is no longer needed, it is securely deleted or de-identified.

10. International Data Transfers

We may transfer or store personal information in other countries where our service providers maintain operations, including the United States, European Union, and Singapore. We take reasonable measures to ensure such transfers comply with applicable law and that your information remains protected through contractual safeguards and secure systems.

11. Children’s Privacy

Our website and services are not directed to children under 13 years of age. We do not knowingly collect personal information from children. If you believe a child has provided information to us, contact privacy@knotwood.com, and we will delete it promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law or business practices. The effective date will be updated accordingly. We encourage you to review this Policy periodically.

13. Contact Us

Our contact details are:

The Privacy Policy was last updated October 2025.