Privacy Policy.

KNOTWOOD PTY LTD – PRIVACY POLICY (AUSTRALIA)

Our Commitment to Privacy

1.1 Knotwood Pty Ltd (ABN 26 137 836 858) and its subsidiaries and affiliates (“Knotwood”, “we”, “us”, or “our”) are committed to protecting the privacy of personal information in accordance with the Privacy Act 1988 (Cth) (“Privacy Act”) and the Australian Privacy Principles (“APPs”). 1.2 This document sets out our policy for the management, collection, use, disclosure, and protection of personal information. It is referred to as our Privacy Policy. 1.3 In this Privacy Policy, “you” means any individual whose personal information we collect.

What Personal Information We Collect

2.1 We collect personal information that is reasonably necessary for our business functions and activities. This may include, but is not limited to: (a) name, date of birth, address, telephone number, and email address; (b) business details and employment information; (c) information provided through forms or correspondence (including via our website or social media); (d) financial and credit details (where applicable for trade or credit accounts); and (e) any other information you choose to provide to us. 2.2 We may also collect information automatically when you visit our website, including: (a) IP address, browser type, device identifiers, and operating system; (b) pages visited, time on page, and referring websites; (c) information collected through cookies and similar technologies, including Google Analytics, Meta Pixel, and HubSpot tracking; and (d) aggregated or de-identified data used for analytics and performance monitoring.

How We Collect Personal Information

3.1 We collect personal information in several ways, including: (a) directly from you when you contact us, complete a form, request information, subscribe to a mailing list, or interact with us by email, telephone, or in person; (b) automatically through our website and digital platforms using cookies, tracking technologies, and analytics tools such as Google Analytics and Meta Pixel; and (c) from third parties including service providers, contractors, business partners, or publicly available sources. 3.2 Cookies and similar technologies are used to improve website performance, understand visitor behaviour, and deliver targeted marketing. You can control cookies through your browser settings. Disabling cookies may affect site functionality.

Why We Collect and Use Personal Information

4.1 We collect, hold, use, and disclose personal information as reasonably necessary for the following purposes: (a) to provide our products and services and fulfil customer requests; (b) to communicate with you and respond to enquiries, feedback, and complaints; (c) to manage customer relationships, including after-sales service; (d) to obtain and assess credit information where relevant; (e) to operate, maintain, and improve our website, marketing, and business operations; (f) to send you information and marketing communications (in accordance with clause 8); (g) to conduct analytics, advertising, and remarketing activities; and (h) to comply with legal obligations and regulatory requirements. 4.2 We may also collect and use personal information for any purpose authorised by you or required by law.

Use of Cookies and Tracking Technologies

5.1 We use cookies, pixels, and similar technologies on our website for analytics, advertising, and functionality. 5.2 Google Analytics collects information about how visitors use our website to help us improve its performance. Information collected by Google Analytics may include your IP address, browser type, and browsing behaviour. This information is transmitted to and stored by Google on servers that may be located outside Australia. 5.3 We also use Meta Pixel and HubSpot tracking to measure marketing performance, improve audience targeting, and analyse website engagement. 5.4 By using our website, you consent to the use of cookies and tracking technologies as described in this policy. You may opt out by adjusting your browser settings or using available opt-out tools (for example, the Google Analytics Opt-Out Browser Add-on).

Disclosure of Personal Information

6.1 We may disclose your personal information to: (a) employees, contractors, and service providers who assist in operating our business, website, or systems; (b) third-party service providers such as HubSpot, Mailchimp, Cloudways, Google, and Meta who provide cloud, CRM, and marketing services; (c) credit reporting agencies, financial institutions, and trade referees (where relevant); (d) professional advisers, insurers, and auditors; (e) regulatory authorities, law enforcement agencies, or as required by law; and (f) any third party authorised by you. 6.2 We take reasonable steps to ensure third parties protect your personal information in accordance with the APPs and this Privacy Policy.

Overseas Disclosure

7.1 Personal information may be stored or processed outside Australia, including in the United States, European Union, Singapore, and other locations where our service providers (such as Cloudways, HubSpot, Mailchimp, Google, and Meta) maintain infrastructure. 7.2 By submitting personal information to us, you consent to its transfer, storage, and processing outside Australia. 7.3 We take reasonable steps to ensure overseas recipients comply with privacy standards equivalent to the APPs, or are contractually bound to maintain similar protections.

Direct Marketing and Remarketing

8.1 We may use your personal information to provide information about our products, services, promotions, and updates via email, SMS, telephone, or other digital channels. 8.2 We may use HubSpot, Mailchimp, Google, and Meta advertising platforms for remarketing and audience insights. 8.3 You may opt out of receiving marketing communications at any time by following the “unsubscribe” link in an email or contacting us directly. 8.4 Even if you opt out of marketing communications, we may still contact you for transactional or administrative purposes.

Data Security and Retention

9.1 We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. 9.2 Security measures include encryption, secure networks, access controls, password protection, and staff confidentiality obligations. 9.3 We retain personal information only for as long as it is reasonably necessary for the purpose it was collected, or as required by law. 9.4 Typical retention periods include: (a) analytics and website logs – 13 months; (b) customer and supplier records – 7 years; (c) enquiry or contact form submissions – 2 years; (d) marketing data – until unsubscribed or withdrawn. 9.5 When personal information is no longer required, we take reasonable steps to destroy or permanently de-identify it.

Access and Correction

10.1 You have the right to request access to personal information we hold about you and to request correction of that information where it is inaccurate, incomplete, or outdated. 10.2 Requests for access or correction should be made in writing using the contact details below. 10.3 We will respond to all requests within a reasonable period, generally within 30 days.

Complaints

11.1 If you have a concern or complaint about how we handle your personal information, please contact us using the details below. 11.2 We will acknowledge your complaint within seven (7) business days and aim to resolve it within thirty (30) days. 11.3 If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC) by calling 1300 363 992 or visiting www.oaic.gov.au.

Changes to This Privacy Policy

12.1 We review and update this Privacy Policy from time to time to reflect changes in law, technology, or our business practices. 12.2 The latest version will always be available on our website. We encourage you to review this policy periodically.

How to Contact Us:

Our contact details are:      

The Privacy Policy was last updated October 2025.